Privacy Policy

Effective Date: September 10, 2026

This Privacy Policy explains how Handbag Heaven collects, uses, and handles personal information when you visit handbagheaven.store contact us, create an account, or place an order through our website.

Information We Collect

Depending on how you use our website, we may collect:

  • Contact information, such as your name, email address, phone number, and shipping or billing address.
  • Order information, including products purchased, order value, shipping details, and order history.
  • Payment-related information provided during checkout. Payment information is processed through the payment services available on our Shopify store.
  • Account information, such as login details and saved account information, where customer accounts are available.
  • Website activity, such as pages viewed, products viewed, items added to your cart, device information, and interactions with our website.
  • Customer support information, including messages, order numbers, photographs, or other information you provide when contacting us.

Cookies and Similar Technologies

Our website may use cookies and similar technologies to support functions such as:

  • Keeping items in your shopping cart
  • Remembering website preferences
  • Supporting checkout and account functions
  • Understanding how visitors use our website
  • Maintaining website performance and security

Your browser may allow you to control or disable certain cookies. Disabling some cookies may affect how parts of the website function.

How We Use Your Information

We may use personal information to:

  • Process and manage orders
  • Arrange shipping and delivery
  • Send order confirmations and shipment updates
  • Provide customer support
  • Maintain customer accounts where applicable
  • Process returns or other order-related requests
  • Operate and maintain our website
  • Detect or prevent fraudulent or unauthorised activity
  • Comply with applicable legal or regulatory requirements
  • Send marketing communications where you have chosen to receive them

How We Share Information

We may share personal information with service providers when needed to operate our online store.

These may include:

  • Shopify
  • Payment processors
  • Shipping and delivery providers
  • Order-tracking services
  • Website hosting and technical service providers
  • Analytics or security service providers

These providers may process information only as necessary to provide their services or as permitted under their own applicable terms and privacy practices.

We may also disclose information when required by law, legal process, or a valid request from an authorised government or regulatory authority.

Shopify

Our online store is operated using Shopify.

Shopify may process certain customer and website information in connection with hosting the store, checkout, transactions, account functionality, security, and other ecommerce services.

Shopify's handling of information is also subject to its own privacy practices.

Payment Information

Payments are processed through the payment methods available during checkout.

Depending on the payment provider selected, payment information may be collected and processed directly by that provider. Handbag Heaven may receive transaction information necessary to confirm and manage an order but does not require customers to send complete payment-card details by email or through the Contact Us form.

Data Security

We use reasonable administrative and technical measures intended to protect personal information from unauthorised access, misuse, alteration, or disclosure.

However, no online transmission or electronic storage system can be guaranteed to be completely secure.

Data Retention

We may retain personal information for as long as reasonably necessary to:

  • Complete and maintain order records
  • Provide customer support
  • Meet accounting or record-keeping requirements
  • Resolve disputes
  • Comply with applicable legal obligations

The applicable retention period may vary depending on the type of information and the reason it was collected.

Your Rights and Choices

Depending on applicable law, you may have the right to request:

  • Access to personal information we hold about you
  • Correction of inaccurate personal information
  • Deletion of certain personal information
  • Information about how your personal information is used
  • Withdrawal from marketing communications

Certain information may need to be retained where required for legal, accounting, fraud-prevention, or transaction-record purposes.

Marketing Communications

If you choose to receive marketing emails from Handbag Heaven, you can unsubscribe using the link included in those communications.

Unsubscribing from marketing emails does not prevent us from sending transactional communications relating to an existing order or customer-service request.

International Processing

Some service providers used to operate our website may process information in locations outside your state or country.

Where this occurs, personal information may be subject to the laws of the jurisdiction in which it is processed.

Changes to This Privacy Policy

We may update this Privacy Policy when our website, business practices, services, or applicable requirements change.

The current version will be published on handbagheaven.store with the applicable effective date.

Contact Us

If you have questions about this Privacy Policy or how your personal information is handled, you can contact us using the details below.

Business Name: Handbag Heaven
Website: handbagheaven.store
Email: support@handbagheaven.store
Phone: +1 (646) 852-4370
Business Address: 119 Mulberry St, New York, NY 10013, United States
Customer Support Hours: Monday to Friday, 9:00 AM to 5:00 PM
Response Time: Within 24 to 48 hours on business days
Time Zone: Eastern Time US