Effective Date: September 10, 2026

This Refund Policy explains how Handbag Heaven processes refunds after an eligible return has been received and reviewed. For information about return eligibility and how to send an item back, please review our Return Policy.

All refunds are processed in U.S. dollars (USD).

How Refunds Are Processed

Once a returned item is received, it will be reviewed to confirm that it meets the conditions stated in our Return Policy.

After the review is completed, we will notify you whether the refund has been approved.

Approved refunds are issued to the original payment method used for the order. Refunds cannot be redirected to a different card, account, or payment method.

Refund Processing Time

Approved refunds are typically processed within 10 business days after the returned item has been received and reviewed.

After we process the refund, your bank or payment provider may require additional time for the funds to appear in your account.

If Your Refund Has Not Arrived

If your approved refund has not appeared after the expected processing period:

• Check the payment account used for the original purchase.
• Contact your bank or payment provider to ask about their refund processing time.
• If you still need assistance, contact us at support@handbagheaven.store with your order number.

Damaged or Incorrect Items

If an approved refund relates to an item that arrived damaged or incorrect, the refund will be handled according to the applicable conditions in our Return Policy.

Please follow the reporting instructions in the Return Policy before sending an item back.

Refused or Undeliverable Orders

If an order is refused or returned as undeliverable because of an incorrect or incomplete address, unsuccessful delivery attempts, or refusal of delivery, applicable shipping or carrier return charges may be deducted from the refund where appropriate.

Partial Refunds

A partial refund may apply if a returned item does not fully meet the required return condition but is still accepted for return.

If a partial refund applies, we will explain the reason when notifying you of the refund decision.

Discounts and Promotional Orders

If a product was purchased using a discount or promotional offer, the refund will be based on the amount actually paid for the returned item.

Contact Us

For questions specifically related to a refund:

Business Name: Handbag Heaven
Website: handbagheaven.store
Email: support@handbagheaven.store
Phone: +1 (646) 852-4370
Business Address: 119 Mulberry St, New York, NY 10013, United States
Customer Support Hours: Monday to Friday, 9:00 AM to 5:00 PM
Response Time: Within 24 to 48 hours on business days
Time Zone: Eastern Time US