Shipping Policy

Effective Date: September 10, 2026

This Shipping Policy explains how Handbag Heaven processes and ships orders placed through handbagheaven.store including shipping destinations, charges, processing times, estimated delivery times, tracking, address changes, delays, and delivery issues.

All prices and shipping charges stated in this policy are in U.S. dollars (USD) unless otherwise indicated.

Where We Ship

Handbag Heaven currently ships to eligible residential and commercial addresses within the United States.

We do not currently offer international shipping.

Shipping Rate

Our current standard shipping charge is:

Standard Shipping: $20.00 USD

The applicable shipping charge is displayed during checkout before the order is completed.

Daily Order Cut-Off

Orders placed before 4:00 PM Eastern Time on a business day may begin processing that day.

Orders placed after 4:00 PM, on weekends, or on recognised public holidays will begin processing on the next available business day.

Order Processing Time

Orders are typically processed within 1 to 2 business days, Monday through Friday, after payment has been confirmed.

Processing includes reviewing the order information, preparing the selected items, packaging the order, and arranging carrier collection.

Transit Time

After an order has shipped, estimated transit time is generally:

3 to 7 business days

Actual transit time may vary depending on the delivery destination, carrier operations, weather, public holidays, or other transportation conditions.

Estimated Total Delivery Time

The estimated total delivery timeframe is:

4 to 9 business days

This includes approximately:

1 to 2 business days for order processing
3 to 7 business days for transit

Delivery timeframes are estimates and are not guaranteed arrival dates.

Business Days

For this Shipping Policy, business days are Monday through Friday, excluding recognised public holidays.

Orders are not processed during weekends or applicable public holidays.

Shipping Carriers

Depending on the destination and shipment requirements, orders may be delivered through carriers such as:

USPS
UPS
FedEx
DHL

The carrier used for an individual order may vary.

Order Tracking

Tracking information will be provided when available for your shipment.

Once tracking details have been issued, you can use them to check your shipment through our Track Your Order page or through the applicable carrier.

If you have not received expected tracking information after your order has been processed and shipped, contact us with your order number.

Changing or Cancelling an Order

If you need to change your shipping address, modify an order, or request cancellation, contact us as soon as possible.

Requests can only be considered while the order has not entered fulfilment.

Once an order has been processed for shipment or transferred to the shipping carrier, changes or cancellation may no longer be possible.

Shipping Address Accuracy

Customers are responsible for entering a complete and accurate shipping address during checkout.

Please check the following before placing your order:

Street address
Apartment or unit number, where applicable
City
State
ZIP code

If you notice an address error after placing an order, contact us immediately.

Once an order has shipped, we may not be able to change the delivery address.

Delivered but Not Received

If tracking shows your order as delivered but you cannot locate the package:

Check around your delivery location, including entrances, mail areas, and other places where the carrier may have left it.
Check with household members or neighbours who may have accepted the package.
Allow up to 24 hours in case the carrier's delivery scan was recorded before the package became available at the delivery location.
If the package still cannot be located, contact us with your order number and tracking information.

Shipping Delays

Delivery may occasionally be affected by circumstances such as:

Severe weather
Carrier service disruptions
Public holidays
High shipping volumes
Transportation delays

If your order is delayed, please continue checking the tracking information provided for the shipment.

Lost Packages

If tracking has not updated for an extended period or your package appears to be lost in transit, contact us with your:

Order number
Email address used at checkout
Tracking number

We will review the available shipment information and, where appropriate, contact the carrier regarding the package status.

Damaged Packages

If your order arrives visibly damaged, please contact us within 48 hours of delivery.

Include:

Your order number
Clear photos of the item
Clear photos of the shipping packaging
A brief description of the damage

This information is used to review the delivery issue and determine the appropriate next steps.

Multiple-Item Orders

If an order contains more than one item, the products may occasionally be shipped separately.

When separate tracking information is available for split shipments, it will be provided for the applicable package.

Holiday and Peak-Period Shipping

Processing and transit times may be longer during public holidays and periods of high carrier volume.

Customers placing time-sensitive orders should take the stated processing and transit estimates into account when ordering.

Undeliverable or Refused Packages

A package may be returned to us if:

The shipping address is incomplete or incorrect
Delivery attempts are unsuccessful
The package is refused at delivery

If a package is returned as undeliverable, please contact us so we can review the order and available shipping options.

Contact Information

For questions specifically related to shipping, delivery, or tracking, contact us using the details below.

Business Name: Handbag Heaven
Website: handbagheaven.store
Email: support@handbagheaven.store
Phone: +1 (646) 852-4370
Business Address: 119 Mulberry St, New York, NY 10013, United States
Customer Support Hours: Monday to Friday, 9:00 AM to 5:00 PM
Response Time: Within 24 to 48 hours on business days
Time Zone: Eastern Time US